Programs & Opportunities

Partner Success Portal

Q: How can I find the Research Hub and Travel Barometer?

Start here: Log into the Partner Success Portal here. Click on the Research Hub at the top of the screen. Within the Research Hub, select the Travel Barometer tab.

Q: How can I reset my password?

Forgot your password? Click here and select Forgot Password? to reset it.

Q: Something doesn’t look right to me in my portal - who do I contact about that?

Does something look incorrect to you? Please alert us using the form here.

Q: Where is the Data Glossary?

Click the button labeled "Data Glossary" on the right side of your screen on pages where metrics are shown.

Q: How often is this data refreshed?

Program/Campaign statuses, markets, and materials due dates are updated every weekday. Google Analytics for VisitTheUSA.com pages are refreshed daily. Reporting by program is posted as it becomes available, and you will receive a notification when reports are ready.

Q: I have questions about my Brand USA contribution; is that information available in the portal?

If you have questions about your Brand USA contribution or partnership, please contact your Partner Engagement Owner.

Q: I have partnered with Brand USA on a number of programs via General Media or the Affinity Program; why are those not listed here?

At this time, the Partner Success Portal only houses data from our collaborative marketing programs. In the future, data from other activities with Brand USA may be available in the portal as well.

Designed exclusively for U.S.-based DMOs representing cities, states, districts, territories, and regions as well as corporations and attractions that participate in Brand USA activities, the Partner Success Portal provides visibility and actionable insights to support your organization’s efforts while we work collaboratively to attract visitors to the United States.

Partner Login

Important Reminders

Do not share your credentials.
If you are a Primary User, you can add new users under the Account section.
If you are not a Primary User, contact your Brand USA Representative or submit a request through the login page (please allow up to 72 hours for processing).

For any issues or questions, contact your Brand USA Representative or email [email protected]. We’re happy to help!

Frequently Asked Questions

Find answers to the most common questions about Brand USA’s programs, partnerships, and resources for the global travel industry.

First time accessing the Partner Success Portal?

If you haven’t accessed the Partner Success Portal before, your Brand USA Representative is the fastest way to get started. Reach out to them directly for assistance. Not sure who your representative is? Click here and select Request Access. Please allow up to 72 hours for your request to be processed (though contacting your representative is usually quicker). Once your access is approved, you will receive an invitation email from [email protected]. To avoid missing important messages, add this address to your approved sender list and ask your IT team to whitelist the domain if possible. If you want additional information, here’s a link to a quick 2-minute tutorial on how to log into the Partner Success Portal.

How can I find the Research Hub and Travel Barometer?

How can I reset my password?

What programs are listed in the Partner Success Portal?

The Partner Success Portal houses program details, reporting, and metrics starting Oct 1, 2022. If you’re looking for reports from prior to that date, please make your way to your Campaigns Overview page – and on the bottom of the page you’ll find a link to “Archived Reports” if you have any available. If you think a program is missing from your Campaign list, please contact your Partner Engagement Owner (PEO) and they can help track down the information for you. If you don’t know who your PEO is, go to your organization’s main page within the portal, and you’ll see all contact details on the bottom left of the page.

Something doesn’t look right to me in my portal – who do I contact about that?

Where is the Data Glossary?

Why do my VisitTheUSA.com Google Analytics look different here than in the previous version of the portal?

There may be some differences in the Google Analytics data in our new Portal as compared to the previous one due to changes in how we track partner webpages as well as Google Analytics’ transition from Universal Analytics to GA4. Previously, URLs for your organization were manually entered. We are now using a more streamlined process to capture pages that are most important to you. If you feel you are missing a page or the numbers don’t look correct, please reach out to your Partner Engagement Owner, Miles Engagement Rep, or your Advertising Account Manager. You can learn more about the differences in Google Analytics metrics here.

How often is this data refreshed?

I have questions about my Brand USA contribution; is that information available in the portal?

I have partnered with Brand USA on a number of programs via General Media or the Affinity Program; why are those not listed here?

Is this where I can access the USA Discovery Program?